Repair & Maintenance

Repair and warranty policy

Product Warranty

Azuro Republic products are covered by a 2-year warranty from the date of purchase (inclusive) indicated on the warranty card.
Azuro Republic offers the following warranty and repair services, limited to Taiwan only.
Azuro Republic reserves the right to decide whether or not to provide warranty service.

[ Free Warranty Coverage ]

Damage not caused by external forces; within the free warranty period, if the product is damaged under normal use, free repair service will be provided after verification by the partner store.
During the warranty period, we offer one free bandage adjustment (+/- 2 sizes), but this does not include items for which our partner store staff have stated that the bandage cannot be adjusted.
Cleaning and maintenance: Free for life

【 Cost-based warranty coverage 】

If the damage is determined not to be caused by the product's own quality, but by improper external force or human factors, Azuro Republic will charge a repair fee based on the extent of the damage.

During the warranty period: The first adjustment of the ring size by +/- 2 is free of charge; the second adjustment will be charged according to the table below.

project		PT950	18K
Men's ring resizing	enlarge	2000	2000
Men's ring resizing	Reduce	1000	1000
Women's ring resizing	enlarge	1600	1600
Women's ring resizing	Reduce	1000	1000
Note: The above table also applies to adjustment fees for ring bands outside the warranty period. For ring size alterations exceeding +/- 4 sizes, the cost will be calculated separately based on the style of the ring stand . Please contact the original retailer where you purchased the ring for details.

For damage to goods outside the warranty period or damage determined to be caused by human factors within the warranty period: charges will be charged according to the table below . If the goods require replacement of the diamonds, charges will be based on the condition of the goods.

project	PT950	18K
Remove engraving	1000	1000
Re-engraving of characters	1200	1200
Main drill loose	1000	1000
Refurbishing the surface treatment of the entire circle	1000	1000
New engraving outside of warranty	600	600
Note: Repair of broken diamonds will be charged separately based on the condition of the product. Please contact the original store where you purchased the product for details.

[ Items not covered by warranty ]

Damage caused by human factors.
Damage caused by improper maintenance.
The goods, warranty cards, or certificates have been altered or processed.
Products without proof of purchase from our company (invoice, warranty card, or certificate).

[Defective Products and Definition of Defects]

Goods purchased from partner stores are non-refundable once confirmed by both parties. If any defects, malfunctions, or missing parts are found, please contact us or the partner store within 3 days of receiving the goods for a replacement. If, upon inspection, no human error is found, we will assist you with the replacement. Replacements must be complete and include all accessories. Please submit your request within the specified timeframe; otherwise, the request will not be processed. Our company reserves the right to make the final determination of defects.

Obvious missing parts, missing stones, and metal scratches
Product size error
Issues such as different styles are considered product defects.
The diamonds, gemstones, and pearls in this product are all natural products and may have natural flaws, color variations, growth lines, etc. The metalwork is handmade, so there may be slight size variations. Product photos may show color differences due to different screen devices; these are all normal phenomena and not defects.

If you have any questions, please leave us a message.

Contact Us

For information on stores throughout Taiwan, please contact us.

Taipei | Dream Plaza Xinyi Flagship Store
+886-2-2722-7796

New Taipei City | Adora Ring (Miaoya Jewelry)
+886-972-098-735

Taoyuan | Ash Diamond Jewelry
+886-3-326-6060

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Direct from the USA

Each ring is shipped directly from the US headquarters to Taiwan to ensure that every piece of jewelry is flawless during the production process.

Beyond 4Cs Diamonds

We select the finest conflict-free diamonds using the most rigorous standards, and all diamonds, including accent diamonds, meet the top-tier eight hearts and eight arrows specification.

Comfortable design

The inside of the ring is finished with a smooth, rounded edge, ensuring both comfort and a smooth feel when you wear it.

Craftsmanship

With a jewelry-making team boasting over 30 years of practical experience, we can tailor-make your jewelry to your specific needs.

Improve after-sales service

We offer lifetime cleaning, ring size adjustment, special engraving, secret gemstone engraving, repair, warranty, polishing and refurbishment services.